FAQs — Classes and Courses
What Level: Beginner, Intermediate or Advanced?
For all Day Classes, we indicate the class suitability for students via the means of a ‘level’. These are:
- Beginners – for complete embroidery beginners, or if you are a little ‘rusty’, or if you just prefer to start at the beginning again (which is a very good place to start!).
- Mixed Ability – suitable for all abilities together as this design can be adapted to meet your level of experience.
- Intermediate – perfect for students who have already attended an ‘Introduction’ or ‘Mixed Ability’ class.
- Advanced – for those with experience in the technique and looking to develop.
Attendee Information (in-person classes)
For attendee details for Online Day Classes, please see here.
Classes run from 10am to 4pm UK unless stated otherwise. You will be collected at 9.40am to allow time to be issued with your wristband/pass and to get to the classroom for your 10am start.
Coffee/Tea is provided at about 11am. Lunchtime is from approximately 1pm to 2pm. During lunchtime you will have the opportunity to visit the RSN Shop. To save time, we recommend you bring a packed lunch which you can eat on the premises. Alternatively, there is the Privy Kitchen or Tiltyard Restaurant although they can be busy at peak times throughout the year. There is no break during the afternoon session, from 2pm to 4pm.
Your kit will be ready for you on arrival at the RSN. All equipment is available to purchase or borrow from the RSN on the day, so you do not need to buy anything specifically for the class. For most classes however, it is useful to bring a notepad and pencil, a thimble if you use one and a pair of sharp embroidery scissors.
Where to meet:
On arrival please come to the ‘Barrack Block Assembly Area Lunch Block 3’ where you will be collected by an RSN member of staff at 9.40am and issued your security pass. Please do not go to the Hampton Court Palace Reception Office. To reach the Assembly Area on foot walk down the main driveway; turn left at the end of the driveway and walk through the arch; turn left again and the door is the second on your left. If you are parking in the car park, you will enter the Assembly Area at the rear of the Barrack Block from the car park. For security reasons, please remain in the Assembly Area until you are met by an RSN member of staff. If you arrive late and there is nobody to meet you at the Barrack Block, please go to the Hampton Court Reception Office. Please note that it is about a 10 minute walk from the meeting point to the classroom. Early arrivals -Please note that it will not be possible to enter the Palace or the RSN early. If you arrive very early on any day you will find early-opening coffee shops in East Molesey opposite the railway station where you can wait. The Assembly Area will be open from 9.15am.
Parking is available in the Pay and Display Car Parks at Hampton Court Palace and at Hampton Court railway station opposite the Palace across the bridge. There is also a Pay and Display Car Park at The Green on the A308 about 10 minutes walk from the Palace. Drivers with Blue Badge Parking Permits – On display of your permit, parking is available for no charge in the Hampton Court Palace Car Park.
You may take photos of your own work in progress, or of other students’ work with their permission. Photography of work on the walls or any RSN collection pieces is not permitted in any area of the RSN. From time to time we may wish to take photographs of your class and work in progress for publicity material to be used (in print and online). If you would prefer not to be included in these photographs please let us know. Mobile Phones: Please do not use mobile phones in the classroom and ensure all devices are switched off or turned to silent mode.
I need assistance with RSN Online Courses (Self-Paced), who do I speak to?
Signing up for and access to all self-paced RSN Online Courses is via our Online Courses site at https://www.rsnonlinecourses.com, provided in partnership with David & Charles Ltd.
For all enquiries on our self-paced Online Courses, including assistance with accessing or using the courses or for enquires about billing or kit deliveries, please contact [email protected] or visit https://www.rsnonlinecourses.com/support.
Please note that the above only applies to our self-paced Online Courses, provided in partnership with David & Charles Ltd. If you need assistance with our live (i.e. scheduled) Online Day (and Evening) Classes or private Online Lessons, please contact [email protected].
What facilities and access are available for visitors with disabilities or restricted mobility?
We aim to accommodate as many people as possible at the RSN. However, Hampton Court Palace is a historic building and has many uneven surfaces and difficult staircases. Please contact us in advance if you have any specific requirements.
The majority of our in-person classes are held in upstairs classrooms which have lift access. However, for some classes there is a stairway of six steps which does not have lift access and occupied wheelchairs cannot be lifted up. If you need wheelchair access, please contact us in advance as it may be possible to ensure a classroom with lift and wheelchair access.
Please note that it is a five-to-ten-minute walk through the Palace to the classrooms. If you have restricted mobility please let us know in advance as the Palace has some wheelchairs that can be loaned for the day. You will need to be accompanied by someone who can push the wheelchair.
Under-16s (Under-18s in Scotland)
Please note that all on-site attendees, for classes, courses, exhibitions, tours or any other visiting purpose who under 16 (under 18 in Scotland) must be accompanied by an adult attendee or chaperone at all times.
Refunds, Cancellations & Booking Information
Please note: We can not discuss any cancellations over the phone. They must be in writing to: [email protected]
Please see our Day Classes Terms and Conditions page for our Day Class cancellation policy, including for cancellations during the coronavirus/COVID-19 pandemic.
Certificate & Diploma:
All class cancellations are subject to the RSN Cancellation Policy, as follows and actioned on a case-by-case-basis.
- Changes made before 7 days of the booking: Students must transfer their own bookings on Bookeo to an alternative day online.
- Cancellations made within 7 days: 50% credit is given – to be used towards the next class. (This is not a refund – it is a credit)
- Cancellations less than 24 hours of the booking: 100% non-refundable.
- Intensives are 100% non-refundable (HCP Summer and Williamsburg)
All cancellations and transfers within 7 days must be in writing and sent to:
Please note: A CREDIT is given (not a refund) which can be used towards your next class as it is a rolling programme.
Tours (Curator and Tour & Taster):
- Tours: 100% non-refundable or transferable
- 100% non-refundable or transferable
- 100% non-refundable or transferable
Please note that we charge for all orders and bookings in £UK Pounds Sterling. Your order will be converted to your local currency by your bank or card provider at their prevailing exchange rate at the time of the order.
Any applicable refunds will be also be in £UK Pounds Sterling and will be converted to your local currency by your bank or card provider at their prevailing exchange rate at the time of the refund. This may result in a discrepancy in the final refund amount in your local currency due to currency exchange rate changes between your order and refund dates. We cannot be held liable for any currency exchange rate changes.
If you have difficulty placing an order due to ‘invalid card details’ please check with your bank or card provider that international payments are available and/or permitted on your card. Many banks and providers may automatically block international payments by default.
Information about studying the Certificate & Diploma in Technical Hand Embroidery
Take a look at our Certificate & Diploma page and PDF brochure.
We can arrange for you to come and see a class where you can meet current students and Tutors, by coming to one of our Open Days.
I am a Certificate & Diploma (C&D) student with the RSN. Where do I book my class times?
RSN Certificate and Diploma (C&D) students can book and manage their own class schedules via our dedicated C&D class booking system, powered by Bookeo, here. (This is different to the RSN website log in)
Private & Bespoke Classes
We offer Private & Bespoke Classes for individuals and small groups, both in-person at Hampton Court Palace as well as online.
Coronavirus (Covid-19) Update
The Royal School of Needlework is now operating normally again in the wake of the Covid-19 pandemic.
Our Coronavirus update page is still available for historical information. Thank you.