Our live Online Talks and other live Online Events are held using Zoom.

You will need access to a suitable computer (with audio/video), tablet or smartphone device. This includes Mac and Windows desktop and laptop computers, plus Apple and Android smartphones and tablets, including iPhones and iPads.

You will of course also need access to the Internet on your device, for example via Wifi and/or broadband.

For computers, the Zoom app (‘Zoom Client Meetings’) can be downloaded from https://zoom.us/download.

For phones and tablets, the Zoom app (‘Zoom Client Meetings’) can be downloaded from your device’s app store.

All live talks are scheduled and advertised in UK local time (GMT or BST depending on the time of year).

If you are outside of the UK please check your local time, particularly if your location changes to/from Daylight Savings Time on a different schedule to the UK during October/November or March/April.

To check and convert times please visit TimeAndDate.com.

After booking a live event, you should receive a personalised Zoom invite via email no later than 24 hours before each event (3 hours if you book on the day). For Talks On Demand, please refer to the separate FAQ entry on this page.

The invite for your live event should arrive ‘from’ [email protected]. We recommend that you add this address to your ‘Safe Senders’ or ‘Do not Block’ list to ensure safe receipt.

If you do not receive your invite by the above deadline please first check your ‘junk/spam’ mail folder to ensure it hasn’t been routed there by mistake. If you still do not have the invite, please email [email protected] no later than 30 minutes before the event is due to start. Please include your order reference number.

The invite email will contain a link to join the webinar. To join, just click the link (on the device you wish to view on). We recommend that you join the event a few minutes before it is due to start to ensure a prompt start and so you do not miss anything.

If you have not used Zoom before, the Zoom app (‘Zoom Client Meetings’) should automatically download for you after clicking the link in the invite email. However, we recommend that you download the Zoom app in advance of the webinar. For computers this can be done at https://zoom.us/download. For phones and tablet devices, search for ‘Zoom Client Meetings’ in your app store. You can test your audio (speaker) output under the ‘Audio’ section in the app’s ‘Settings’ area.

Closed Captioning in Zoom Webinars

All RSN live Online Talks and events are now enabled for automatic ‘closed captioning’ (live subtitles). Captioning is ENABLED for all attendees by default. Please note that these are translated and displayed automatically, whilst the event is live, and they may not be fully accurate.

For computer users: you can enable/disable the captioning by selecting ‘Show subtitles’ or ‘Hide subtitles’ via the ‘Live Captions’ button (pop-up menu) on the Zoom toolbar during the event as needed.

For phone/tablet users: unfortunately Zoom does not currently provide a one-click method allow you to enable/disable captioning during a webinar call. If you DO NOT want to see the captioning you must DISABLE the ‘Closed Captioning’ setting in the ‘Settings’ area (i.e. the ‘cog’ icon) of the Zoom app. If you have already started watching the webinar take the following steps to disable captioning: first, click on the ‘More’ button in the Zoom toolbar at the bottom of the screen whilst viewing the webinar and select ‘Minimise Webinar’. The live webinar should shink to a small picture-in-picture style view and allow you to see the rest of the Zoom app. Click on the ‘Settings’ (cog) icon then navigate to Meetings > Closed Captioning and switch off that option. Now click on the back arrow (top left) and then ‘Close’ to return to the main Zoom app screen. From there you should see the minimised webinar again – just click on it to return to full-screen view.

After booking a live event, you should receive a personalised Zoom invite via email no later than 24 hours before each event (3 hours if you book on the day). The invite should arrive ‘from’ [email protected]. We strongly recommend that you add this address to your ‘Safe Senders’ list to ensure safe receipt.

If you do not receive your invite by the above deadline please first check your ‘junk/spam’ mail folder to ensure it hasn’t been routed there by mistake. If you still do not have the invite, please email [email protected] no later than 30 minutes before the event is due to start. Please include your order reference number.

RSN Talks are non-refundable.

As with tickets for many other kinds of ‘live’ events, such as theatre, cinema and concerts, our live Talks and events are non-refundable.

Previous Talks are available on demand at a later date.

Once you have purchased a Talk on Demand, to watch the Talk first return to the main website page for your chosen Talk. The video for the Talk should automatically appear on the page for you.

Alternatively, if you return to the Talk’s purchase page, a ‘Watch’ button should automatically appear — click the ‘Watch’ button to watch the video.

Our Talks on Demand can be found here.

Please note that you must to be signed in to the site using the account used to purchase the Talk in order to see the video and/or the ‘Watch’ button.

You will not be emailed a separate link to watch. You can watch as many times as you wish until the close date (if given). Thank you.

If you have any further issues, please contact us.

The Royal School of Needlework is now operating normally again in the wake of the Covid-19 pandemic.

Our Coronavirus update page is still available for historical information. Thank you.